Frequently Asked Questions

Shipping

How much is shipping?
We offer free shipping on eligible orders over $99. Shipping rates for orders under $99 are calculated at checkout.

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary based on the shipping method and destination.

Returns

What is your return policy?
Eligible unused items may be returned within 30 days of delivery.

What condition do returns need to be in?
Returned items must be unused, unworn, clean, and in their original packaging with tags attached when applicable.

How do I start a return?
Please contact us through our Contact page or email us with your order number and the item you would like to return.

Orders

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help before the order ships.

Products

Do you carry items for both horse and rider?
Yes. Long Valley Tack & Supply carries riding apparel, tack, horse care, grooming supplies, stable essentials, and seasonal equestrian goods.

How can I contact you?
You can reach us through our Contact page. We typically respond within 1–2 business days.